FREQUENTLY ASKED QUESTIONS
Order Processing & Shipping Timelines
>Standard Orders: Quality checked and shipped within 5 business days.
>Custom Orders: Optical processing and quality check completed within 20 business days.
*Processing may be delayed by 5-7 days during peak production periods (e.g., Chinese New Year, National Day holidays) due to official holiday schedules published by China Customs.*
> International Shipping Estimates: Major cities in North America/Europe: 5-10 business days.
Where are your order fulfillment centers located?
>We optimize the shipping route based on product type and delivery destination. Our main regional distribution centers are located in:
Asia-Pacific: Chinese Mainland, Hong Kong Special Administrative Region, Macao Special Administrative Region
North America: United States
The actual shipping origin will be displayed in the system notification upon order confirmation.
Order Shipping Cost Explanation
>Hong Kong Region: Free shipping.
>Other Regions: Shipping fees are calculated based on the delivery address. Fees include handling charges, basic packaging costs, and courier fees.
>Customs Clearance Fees:
Any import duties, taxes, or other charges incurred during customs clearance in the destination country/region are the responsibility of the recipient, as per local regulations.
Product Return & Exchange Policy Details
Our return/exchange policy varies by product type:
>Standard Optical Frames (Non-Custom)
Eligible for no-questions-asked returns within 7 calendar days of receipt.
Item and original packaging must be intact and unused.
All logistics costs incurred (including potential customs duty losses) shall be paid by the customer.
>Personalized Custom Products:
Eligible for no-questions-asked returns or exchanges within 21 calendar days of receipt.
Item and original packaging must be intact and unused.
All logistics costs incurred (including potential customs duty losses) shall be paid by the customer.
Return Process Explanation
The return procedure consists of four steps:
1. Return Request: Submit a written request via email to info@uswingmojing.com, including your Order Number / Product Model Name / SKU Code.
2. After-Sales Confirmation: We will provide you with the most suitable return center address based on your shipping address.(Please return the item to the designated address within 10 calendar days.)
3. Logistics Tracking: Use a trackable shipping service with signature confirmation and email the tracking number to info@uswingmojing.com.
4. Refund Processing: Refunds will be issued via the original payment method within 7 business days after the item passes quality inspection (subject to actual bank processing times).
How do I customize my prescription sunglasses? What information do I need to provide?
Please provide your prescription certificate. You also need to provide your Pupillary Distance (PD) measurement.
Q&A
Can I use my Uswing glasses for more than just golf?
Certainly! Your Uswing glasses are incredibly versatile and can be used for much more than just golf. While they excel on the golf course, they also prove to be valuable companions in various other activities. Whether you're playing tennis, baseball, or engaging in any sport that requires precise vision and glare reduction, Uswing glasses have got you covered. But their usefulness extends beyond sports. When you're behind the wheel, these glasses will enhance your visibility and reduce glare, making driving safer and more comfortable. Even during leisurely strolls around town, you'll appreciate the difference Uswing glasses can make in enhancing your vision and protecting your eyes. So, go ahead and enjoy the benefits of Uswing glasses in a wide range of activities – they're more than just golf gear, they're your all-around eye protection and performance-enhancing solution !
Can I purchase a frame separately from my lenses?
At this moment, purchasing a frame separately from your lenses is not possible due to the unique design of Uswing eyewear. Our frames and lenses are intricately crafted to work together seamlessly, ensuring optimal performance and protection for your eyes on the golf course, or doing other activities.
This design ensures a snug and secure fit that enhances your visual experience while providing the necessary durability and stability, all with an emphasis on being lightweight. However, we are continuously innovating and exploring new options to provide the best solutions for our customers.
How do I best clean my Uswing Eyewear?
Uswing sunglasses are not just a style statement; they're an investment in eye protection and fashion. To ensure they remain as sharp and crystal-clear as the day you got them, follow these easy steps to keep them looking their best:
Gather Your Supplies:
Before you begin, make sure you have all the essentials. You'll need a microfiber cleaning cloth, lens cleaning solution (or mild soap), and a soft-bristle brush (like a clean makeup brush).
Brush Away Debris:
Start by gently brushing off any loose dirt, dust, or particles from the lenses and frames. This prevents abrasive particles from scratching the lenses during the cleaning process.
Apply Lens Cleaning Solution:
Put a small amount of lens cleaning solution on your microfiber cloth. If you don't have a specialized solution, a mixture of mild soap and water (diluted) works well. Avoid using harsh chemicals, alcohol, or abrasive cleaners, as they can damage lens coatings.
Wipe Gently:
Using the damp microfiber cloth, gently wipe the lenses and frames, moving in a circular motion from the center toward the edges. Avoid pressing too hard, as excessive pressure can cause scratches.
Dry and Polish:
After cleaning, use a dry section of the microfiber cloth to polish the lenses until they are completely dry and streak-free. Continue to use gentle, circular motions.
Maintain Proper Storage:
When not in use, store your Uswing sunglasses in a protective case to shield them from dust, dirt, and potential damage. Avoid placing them face-down, as this can scratch the lenses.
Regular Maintenance:
Make cleaning your Uswing sunglasses a part of your routine. The more frequently you clean them, the easier it is to prevent stubborn smudges and grime buildup.
By following these simple steps, you can ensure that your Uswing sunglasses remain as stylish and functional as ever, allowing you to enjoy the world through clear, protected lenses. Remember, proper care and maintenance not only enhance their longevity but also preserve the sharpness of your view.
Are Uswing glasses polarized?
No, Uswing glasses are not polarized.
How do I get sponsored by Uswing Eyewear?
Those interested in sponsorship should reach out to us directly through the Contact Us page. We will do our best to answer your request in a prompt and timely manner.